Our Service
✔ Warranty: 3-5 years warranty with free maintenance accessories.
✔ QC: Every lamp undergoes 48-hour aging tests to ensure high quality.
✔ Lead Time: Samples within 1 week; large orders within 2 weeks.
✔ After-sales: 12-hour response time for all inquiries and technical support.
Frequently Asked Questions
What materials are used for the street light poles?
We primarily use high-quality Q235B/A36 and Q345B/A572 steel. All poles undergo hot-dip galvanization according to ASTM A 123 standards and can be finished with a color polyester powder coating.
Can the poles withstand extreme weather conditions?
Yes, our poles are designed to withstand wind speeds up to 160 Km/Hour and are engineered to resist Grade 8 earthquakes. They operate reliably in temperatures ranging from -35 °C to +45 °C.
What is the typical lead time for an order?
Sample orders are typically ready within 5 days to one week. Larger production orders are usually fulfilled within two weeks, depending on the specifications.
Do you support customization and OEM services?
Absolutely. We have rich experience in OEM/ODM services. We can customize the height (3m-25m), shape (conical, polygonal, round), and color (any RAL code) based on your specific project requirements.
What kind of warranty do you provide?
We offer a 3 to 5-year warranty on our products. During this period, we provide free accessories for maintenance. If a product fails due to quality issues, we provide free replacements.
How are the poles packaged for international shipping?
As a standard, poles are covered by mats or straw bales at the top and bottom. However, we can accommodate specific packaging requests from clients to ensure safe transport via 40HC or OT containers.